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I. PRICES AND VALIDITY
All prices quoted to the client are in US Dollars and stated clearly their validity. However, all these quoted prices are subject to change into line with market, tax, currency fluctuation with or without prior notice. The price is the total cost of the holiday including all elements specified in the itinerary, unless stated otherwise. As our holidays are individually designed, the price will vary according to changes made in the vacation program. At the point at which you decide to make full payment, all agreed changes to the price will be included in the invoice that we send you.
A> Applied for Hotel Reservation only All reservations are only guaranteed with a NON –refundable 10% (ten percent) deposit of the booking cost (minimum of USD 100 per person). And the balance must be paid at least one month (30 days) before your check- in date. Full payment will be required at the time of booking if the booking cost is less than USD 200 or if your booking date with us is less than 30 days.
B> Applied for Tour Reservation Upon booking services with the Absolute Vietnam Travel, a NON –refundable 30% (thirty percent) deposit of tour package cost with the minimum of USD 100 per person is required. Then a full payment of the tour balance must be paid at least 6 weeks (45 days) before the starting date of the tour. In the event of the full payment not reaching our account by the due date, we reserve the right to cancel all reservations and the contract between us. Please note that, for convenience, we price in United States dollars. Where price equivalents in VND or any other currency are given, they are for guidance only and must not be taken as firm prices. Both deposit and final payment must be made in US dollars and if you choose to pay in a currency other than US dollars, the price in the invoice will be at the exchange rate prevailing on the day we issue it.
We offer you 3 ways to make the payment:
1/ Credit Card Payment online:
Absolute Vietnam Travel connects with OnePay Payment Gateway (www.onepay.vn) to accept Online Card Payment. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our database (merchant) but MasterCard with advanced security system. We will send you a secure link for online payment once Absolute Vietnam Travel and you have agreed with the services and price. You will be informed to wait for some seconds for the transaction result from OnePay payment gateway. Then, an email will be sent to you shortly to inform you the Order status and the transaction result.
2/ Payment by Bank Transfer should be transmitted to the following details:
Please note that the bank commission fee in Vietnam and the international bank transmission charges are covered by the client. Kindly provide us a copy of each transaction stating the booking information to email: firstname.lastname@example.org .The receipt of related bank transaction is subject to the final confirmation from our bank.
3/ Cash Payment
The payment made by Cash shall be allowed by our staff upon confirmation.
The client can cancel their booking at all times but only accepted by notification in written document to email@example.com. The date of cancellation will be the date on which we receive your notification of your wish to do so.
Costs for cancellation are as followed:
A> Applied for Hotel Reservation only:
Alterations of booking in dates and number of rooms are considered as cancellations. Booking conditions and cancellation fees applied for GIT bookings (from 05 rooms up) may vary from hotel to hotel. Once you have selected your hotel you will be asked to view the specific terms and conditions applying to your particular group booking.
With FIT bookings (below 05 rooms), cancellation & cancellation fees are as followed:
B> Applied for Tour Reservation
Absolute Vietnam Travel always undertakes everything within its power to exceed the clients’ expectation in terms of quality and value. The understanding is that Absolute Vietnam Travel acts as intermediary between the client and airlines, hotels, transport operators, local tourist offices providing services to the client. Absolute Vietnam Travel shall in no event be liable to the client by reason of unsatisfactory services provided to the client by third parties or by way of indemnity, for any loss, injury, delay, quarantine, customs regulation, change in schedule or other adverse events beyond the control of Absolute Vietnam Travel. The client warrants that Absolute Vietnam Travel shall not be responsible or liable for additional expenses and damages due to any delay, accidents, action of god, unrest or political action. The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony & welfare of other passengers and the tour as a whole. The company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of the Company or authorized to commit The Company to any liability whatsoever and The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company. The Company reserves the right to take photographs & films for passenger while on tour with The Company to be used for brochures advertising or publicity material without obtaining any further consent from passenger. We accept responsibility for carrying out the terms of the contract and for the performance of our employees, sub-contractors and suppliers. If we fail to comply with the terms of the contract, we will compensate you for any loss that you incur. We will not be liable to pay compensation if the failure to carry out the terms of the contract is neither our fault nor that of our employees, sub-contractors or suppliers because the failure is caused by:
V. COMPLAINTS AND CLAIMS
In the case of any problem or complaint, it is imperative that the client informs Absolute Vietnam Travel at the earliest opportunity in order that we have the chance to rectify the situation as quickly and efficiently as possible. All disputes, claims and litigation regarding the services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim and litigation shall finally settled by arbitration of the Vietnam International Arbitration Centre at the Chamber of Commerce and Industry of the Socialist Republic of Viet Nam. All claims must be submitted in writing within 14 (fourteen) days after the end of the services and within 3 (three) days after the end of the service provided if having hotel reservation only.
VI. TRAVEL DOCUMENT
2. Travel Document
Passengers must possess a valid passport and are responsible for obtaining necessary visa etc., prior to departure. Finally check with us other necessary preparations subject to different tour types for the whole package tour.
Absolute Vietnam Travel has the authority and the right at any time it sees fit to change or modify all or any part of these terms and conditions without prior notice. However, should any changes occur, they will be posted on the website immediately. In case the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.