Ancient Capitals Discovery

All passengers are limited to two (2) items of luggage each: One suitcase or backpack, with a maximum weight of 20kg and maximum size of 70 liters. One piece of hand luggage, with a maximum weight of 7kg.

It is advisable that you should pack light with some set of clothes, good walking shoes, camera. Light and easy dry clothes for summer wear, wind breaker for the Autumn and warm clothes in the for the Winter.

Applied for Tour Reservation

1. Cancellation is made over 30 days before the departure date; there will be no charge for cancellation except the forfeiture of the deposit.
2. Cancellation from day 30 till 15 days before the departure date of the booking; 40% of the total sum per person will be charged.
3. Cancellation from day 14 till 7 days before the departure dates; 60% of the total amount per person will be charged.
4. Cancellation within 6 days before the departure date of booking or No show; the full amount will be charged. If, rather than cancel, you wish to transfer your booking to another person, we can arrange this subject to your instruction, and the transferee providing his or her full details, confirmation of acceptance of the terms of the contract, agreement to pay our costs incurred in making the transfer and any outstanding balance of the total price.

IV. LIABILITY

Absolute Vietnam Travel always undertakes everything within its power to exceed the clients’ expectation in terms of quality and value. The understanding is that Absolute Vietnam Travel acts as intermediary between the client and airlines, hotels, transport operators, local tourist offices providing services to the client. Absolute Vietnam Travel shall in no event be liable to the client by reason of unsatisfactory services provided to the client by third parties or by way of indemnity, for any loss, injury, delay, quarantine, customs regulation, change in schedule or other adverse events beyond the control of Absolute Vietnam Travel. The client warrants that Absolute Vietnam Travel shall not be responsible or liable for additional expenses and damages due to any delay, accidents, action of god, unrest or political action. The Company also reserves the right to require any individual to withdraw from the tour if deemed his/her act of conduct is detrimental to or incompatible with the interest, harmony & welfare of other passengers and the tour as a whole. The company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of the Company or authorized to commit The Company to any liability whatsoever and The Company will not be bound by any statement or representation unless in writing and signed by a management executive of The Company. The Company reserves the right to take photographs & films for passenger while on tour with The Company to be used for brochures advertising or publicity material without obtaining any further consent from passenger. We accept responsibility for carrying out the terms of the contract and for the performance of our employees, sub-contractors and suppliers. If we fail to comply with the terms of the contract, we will compensate you for any loss that you incur. We will not be liable to pay compensation if the failure to carry out the terms of the contract is neither our fault nor that of our employees, sub-contractors or suppliers because the failure is caused by:

• Alterations by us:Your booking will be accepted based on your understanding that the tourism infrastructure in the Indochina countries is substantially less than that in developed countries. Sometimes, close to your time of departure, we receive information about circumstances beyond our control affecting your holiday: potential travel disruption, road works, major events, predicted adverse weather conditions and so on. In such circumstances, we will contact you and, if possible, suggest alternatives to solve any problems that might arise. All such alterations will be subject to your approval and agreement. If you agree to such alterations, and they involve additional cost, this must be borne by you. If alterations become necessary during your holiday because of the failure of a third party contracted by us to provide the required services, and we are unable to provide an equivalent alternative, we will compensate you for any losses incurred and seek redress from our sub-contractor later. If we offer you a more expensive alternative, the extra cost will be borne by us. During your holiday, if alterations are necessary because of circumstances beyond our control occurring at short notice, such as unforeseen weather conditions, postponements, cancellations or overbooking by national carriers, government action or mechanical breakdowns. In the case of an alteration beyond our control, we will do our best to find satisfactory alternatives and minimize inconvenience, but cannot be held liable for any losses incurred. If such alterations involve additional cost, this must be borne by you.
• Alterations by you Because we operate on a tailor-made basis, you can request alterations to any aspect of your holiday without surcharges. We will advise you of the cost or saving resulting from proposed alterations and, if it is acceptable to you, incorporate it into the price. If you ask for changes to be made after you have paid in full, but before your date of departure, any increase in the price must be settled by cash or credit card (Visa, MasterCard or American Express) upon your arrival. If changes result in a reduction of the price, you will be reimbursed upon arrival less any costs that we have reasonably incurred. If you ask for changes to be made during travel, we will advise you of the extra cost and only proceed on your instruction. Any extra costs that you have incurred by altering your itinerary must be settled at the most convenient time during your stay in this traveling country. If the alteration involves a reduction, we will refund you the saving, less any costs that we have reasonably incurred before ending tour. No refunds will be made for any unused elements of the itinerary.

V. COMPLAINTS AND CLAIMS

In the case of any problem or complaint, it is imperative that the client informs Absolute Vietnam Travel at the earliest opportunity in order that we have the chance to rectify the situation as quickly and efficiently as possible. All disputes, claims and litigation regarding the services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim and litigation shall finally settled by arbitration of the Vietnam International Arbitration Centre at the Chamber of Commerce and Industry of the Socialist Republic of Viet Nam. All claims must be submitted in writing within 14 (fourteen) days after the end of the services and within 3 (three) days after the end of the service provided if having hotel reservation only.